Trust Center

At Roambit, trust is at the heart of everything we do. Operating from Hong Kong, one of the world's leading technology and finance hubs, we understand that our customers and partners expect more than just connectivity—they expect security, transparency, and reliability. Our Trust Center is here to show you exactly how we protect your data, ensure service stability, and operate responsibly across the globe.

Data Privacy & Protection

We treat customer data with the highest standards of care.

  • Global Privacy Standards: Roambit complies with GDPR (Europe), PDPO (Hong Kong), and other major data protection frameworks.
  • Minimal Data Collection: We only collect essential information (such as email addresses and device details) needed to deliver eSIM services.
  • Encryption: All sensitive data is protected with AES-256 encryption and transmitted over secure SSL connections.
  • No Reselling of Data: Your personal information is never sold or shared with third parties for marketing purposes.

Security Practices

Security is the foundation of trust in telecom.

  • 24/7 Monitoring: Our systems are continuously monitored to detect and prevent threats.
  • Infrastructure Security: Roambit uses top-tier data centers and cloud platforms with advanced firewalls and DDoS protection.
  • Regular Audits: Independent audits and penetration testing are conducted to ensure system resilience.
  • Secure Payments: We work only with PCI-DSS compliant payment gateways for safe transactions.

Transparency & Compliance

We believe in being open and accountable.

  • Clear Refund Policy: eSIMs that are not activated are fully refundable—no hidden terms.
  • Legal Governance: Roambit operates under Hong Kong law, while aligning with international telecom standards.
  • Open Communication: Our support team is available 24/7 to answer security, privacy, or compliance questions.
  • Fair Pricing: No surprise roaming bills our packages are clearly priced and communicated upfront.

Reliability & Service Integrity

Trust also means being reliable when it matters most.

  • 99.9% Uptime Guarantee: Our systems are built for global stability and high availability.
  • Global Coverage: We partner with top-tier mobile operators in 190+ countries.
  • Scalable Solution: From individual travelers to enterprise resellers, our infrastructure supports growth without sacrificing quality.

Ethical Responsibility

As telecom innovators, we recognize our role in building a sustainable and ethical digital future.

  • Sustainable Consumption: By enabling eSIM technology, we reduce the need for physical SIM card production and plastic waste.
  • Responsible Partnerships: We work only with vetted telecom providers who share our values of fairness and security.
  • Community Focus:: Roambit empowers global citizens to stay connected without barriers—because communication is a basic human need.