Privacy Policy

Last updated: April 2026

1. Who We Are

This Privacy Policy explains how Roambit collects, uses, stores, and protects your personal data when you use our website, mobile application, and related services.

Roambit Limited
Flat 5, 4/F, Won Hing Building
74–78 Stanley Street, Central
Hong Kong

Roambit LLC
8 The Green, Suite B
Dover, DE 19901
United States

Roambit Limited is a Hong Kong–registered company operating the Roambit website, infrastructure, and core service operations.

Roambit LLC is the publisher of the Roambit mobile application and may support app-related distribution, billing, and related business operations where applicable.

In this Privacy Policy, “Roambit”, “we”, “us”, and “our” refer to Roambit Limited and Roambit LLC, as applicable to the service being provided.

You can contact us at support@roambit.io or business@roambit.io.

2. What Data We Collect

We collect and process the following types of data.

a. Personal Identification Data

We may collect your full name, email address, phone number where provided, billing information, and IP address.

b. Order and Payment Data

We may collect order details, including products purchased, purchase date, and price.

Payment methods such as PayPal and credit or debit cards are processed securely via third-party payment gateways. Card data is processed by the relevant payment processor and is not stored directly on Roambit servers except for limited tokenized or reference information where necessary to complete transactions.

c. Technical Data

We may collect device type, operating system, browser type, log data, pages visited, timestamps, and referral sources.

d. Business Reseller Data

If you use our reseller platform, we may collect your brand name, company email address, and encrypted login credentials for the reseller portal.

3. How We Collect Your Data

We collect personal data through forms on our website, including checkout forms, contact forms, and reseller signup forms.

We may also collect data through emails and other direct communications with you.

We collect certain technical and usage data through cookies, tracking technologies, and analytics tools used on our website and related services.

4. Why We Collect Your Data

We process your personal data for the following purposes.

To process orders and deliver eSIM services.

To manage your account and provide customer support.

To verify identity and maintain account security.

To process reseller applications and reseller transactions.

To send service communications, updates, offers, or promotions where permitted by law or where you have given consent.

To improve our website, app, and services through analytics and performance monitoring.

To comply with legal obligations and handle disputes or enforcement matters.

5. Legal Basis for Processing

Where applicable under relevant data protection laws, including the GDPR for users in the EU or EEA and the Hong Kong Personal Data (Privacy) Ordinance, we process personal data on the following legal bases.

Consent, such as for marketing emails or optional communications.

Contractual necessity, such as where processing is required to fulfil your order or provide the requested service.

Legitimate interests, such as improving services, fraud prevention, maintaining security, and supporting business operations.

Legal obligations, such as accounting, tax, recordkeeping, or responding to lawful requests.

6. How We Store and Protect Your Data

Your data is stored securely using appropriate technical and organizational safeguards, including encryption, firewalls, and role-based access controls where appropriate.

Payment data is processed only through PCI-DSS compliant third-party processors, such as Stripe and PayPal, where applicable.

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required to comply with legal, tax, accounting, or regulatory obligations.

7. Disclosure of Data

We do not sell or rent your personal data.

We may share your data with trusted third-party service providers, including hosting providers, analytics providers, email service providers, customer support tools, and payment gateways, where necessary to operate our services.

We may disclose personal data to law enforcement, regulators, courts, or other authorities where legally required.

We may also share data with affiliates, contractors, or service partners strictly where necessary for fulfilment, platform operation, app publishing, service delivery, or service improvement, and subject to appropriate confidentiality and data protection obligations.

This may include data sharing between Roambit Limited and Roambit LLC where necessary to operate the website, mobile app, payments, customer support, reseller services, and related business functions.

8. International Transfers

Your personal data may be processed in jurisdictions outside Hong Kong or your country of residence, including by service providers and by Roambit entities where necessary to deliver our services.

Where we transfer personal data internationally, we take reasonable steps to ensure appropriate safeguards are in place, including contractual protections or equivalent legal mechanisms where required.

9. Your Data Protection Rights

Depending on your location and applicable law, you may have the right to access your personal data.

You may have the right to request correction of inaccurate or incomplete data.

You may have the right to request deletion of your personal data.

You may have the right to object to or restrict certain processing activities.

You may have the right to withdraw consent at any time where processing is based on consent.

You may have the right to lodge a complaint with your local data protection authority.

To exercise your rights, contact us at support@roambit.io.

10. Cookies and Tracking

We use cookies and similar technologies to improve website performance and security, remember preferences, analyze user behavior, and support marketing activities where applicable.

This may include tools such as Google Analytics, Meta Pixel, and similar technologies if enabled on the website.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that such data has been collected, we will take reasonable steps to delete it.

12. Third-Party Links

Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. You should review their privacy policies separately.

13. Data Breach Procedures

In the event of a personal data breach, we will take appropriate steps to investigate, mitigate, and respond to the incident.

Where legally required, we will notify affected users and relevant authorities within the applicable legal timeframe, including within 72 hours where required by law.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page. Where required, material changes will be communicated by email, through the website, or through the app.

15. Contact Us

If you have any questions or requests about your personal data or this Privacy Policy, you can contact us at:

Roambit Limited
Flat 5, 4/F, Won Hing Building
74–78 Stanley Street, Central
Hong Kong

Roambit LLC
8 The Green, Suite B
Dover, DE 19901
United States

Email: support@roambit.io